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How to Delete Your Account

Shaj3 App · 3 simple steps

You can permanently delete your Shaj3 account directly from the app at any time. Follow the steps below to remove your account and all associated data.

This action is permanent and cannot be undone

Deleting your account will permanently remove your profile, booking history, loyalty points, and all personal data from Shaj3. If you are a café owner with active bookings, your account cannot be deleted until all bookings are completed or cancelled.

1

Open your Profile

Tap the Profile icon at the bottom of the navigation bar to open your profile page, then open Edit Profile.

Tap the Profile tab (bottom right)
Open the Edit Profile screen
Step 1: Profile screen
next step
Step 2: Edit Profile - tap Delete Account
2

Tap Delete Account

On the Edit Profile screen, scroll to the bottom and tap the Delete Account option highlighted in red.

At the bottom, tap the red Delete Account button
A confirmation dialog will appear
next step
3

Confirm Deletion

A confirmation dialog will appear warning you that this action is permanent and cannot be undone. Type "delete" in the box, then tap Yes, Delete to permanently delete your account.

Read the warning carefully — all your data will be lost
Type "delete" to confirm
Tap Cancel to go back safely
Tap Yes, Delete to confirm permanently

What gets deleted

Your profile and personal information
Booking history
Loyalty points & tier status
Achievements & preferences
Step 3: Confirm account deletion dialog

Note for Café Owners

If you are registered as a café owner, your account cannot be deleted while you have active bookings (pending, confirmed, or checked-in). You must wait for all bookings to complete or cancel them first before deleting your account.

The steps are the same in the café owner app:

Café owner step 1 Café owner step 2 Café owner step 3

Need help or having trouble deleting your account?

Contact us at support@shaj3.sa